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UBS study: «Prices and Earnings» 2009

New Media explored at Tourism Society event

First 100 Agents to register for ASTA’s IDE at THETRADESHOW receive complimentary Turkey tour

Economic downturn continues to weaken Tourism Industry in the USA

Universal Travel Group appoints new chief financial officer and audit committee chair

Michel Couturier of MCIntl becomes first allied member to earn Certified Destination Management Executive designation

Sharjah Chamber announces budget of AED 10 million for "Sharjah Ramadan Festival 2009"

Media One Hotel to offer 200 career opportunities across management and operations levels

Etihad Airways and American Airlines codeshare gains approval

New roles for Rydges Hotels and Resorts managers

Juhani Sotka appointed as area General Manager for Rayong and Koh Kood

Small Luxury Hotels of the World named ‘Hotel Brand Management Company of the Year’

Connections introduces new European itineraries in its 2010 Programme of Elegant River Cruises

Elegant Ireland spreads Irish pride to US travellers with comprehensive tourism website

NBTA enhances CSR Toolkit with emerging concepts

Family Travel Forum and Teen Ink partner to promote teen literacy

Denver International Airport plan to build solar project to power its fuel facility

Egyptian Tourism Group TRAVCO Acquires Steigenberger Hotels

Mobile Marketing, Distribution Is Here

Taj Debuts VivantaIn The Maldives

Cornell: Security Features Inconsistent

Hanley To Lead US Hotels Expansion

Supply Growth To Stifle U.S. RevPAR In 2010

Westin Launches Sleep Hot Line

Hotel Security: The Costly Errors

Demand Decline To End In Q2 2010—PKF

Booking Pace Is Accelerating

Video: Cosslett Discusses IHG's Second Half Outlook

More Americans Planning To Travel

Blackstone Denies Hilton Breakup Planned

Mexico Tourism Has Long-Term Strength

Caribbean Hotel Profits Hit Hard

U.S. Recovery Slow In Coming: STR

Hyatt To Go Public

Taj To Virgin Gorda For Caribbean Debut

Hotel Management Study finds safety and security features differ by location, age, and price of Hotel

American Express business travel launches new research practice

Travel industry embraces .travel and reaps the benefits

Visitbritain appoints Joss Croft as Regional Director for Europe

Stay green - guilt-free travel with Design Hotels

American Airlines continues its high-flying domestic expansion

Special promotions lined up to make Al Hamra Mall a focal point of Ramadan observance in Ras Al Khaimah

Movenpick Hotels & Resorts opens new Tala Bay property

Pink Sands Resort in The Bahamas announces Mark Kitchen as General Manager

Blanchard named CEO of deSter

Sandos Caracol welcomes guests to revitalized eco property with launch of free eco tours

The Sandalwood welcomes guests from Middle East

New Executive Chef brings world of experience to Movenpick Hotel Saigon

Bid to capitalise on tourism marketing power of Thai cuisine

Outrigger in Asia announces two senior appointments

New Distribution Management Tool connects directly to expedia

NBTA Technology Committee releases new online booking tool

ARINC supports the opening of Cairo Terminal 3 with 14 advanced airport systems installed and running

Crown Prince of Brunei launches new tourist attraction

Video: Recovery 18 Months Away, Preferred Hotels CEO Believes

Dusit, Bird Group Expand In India

World's Most Expensive Hotel Suites 2009

Usher's Pricey Passion For Fashion

Will A Whisky Ban Hurt Scotland?

Zebra-Print Ponyskin Clutch, Handbag of the Day

Hotel Beds Go On Sale

Lindsay Lohan Robbed In Hollywood

Johnnie Walker Black Label 100th Anniversary Bottle

Georgian In San Francisco, Estate of the Day

Vacheron Constantin Malte Moon Phase Power-Reserve Watch

The Bentley Continental Supersports Makes Algae Go Really, Really Fast

Spielberg Spotted at OPTYX by gruen in the Hamptons

Will Dubai Drivers Wear Gucci Seatbelts?

Keyshawn Johnson's Big Home Improvement Bills

Conde Nast Traveler's "Gold List"

Marni Alpaca Tote, Handbag of the Day

Your Own Private Beach Cabana

Argentina Puts Wine On Ice

Moving Up In The Hollywood Hills, Estate of the Day

Is Apple Fifth Avenue's Top Destination Retailer?

Kenny Chesney's New Fashion Line

Gresso Gets into the Race with Carbon-Fiber Grand Monaco

Citroen Releases New Premium DS3

Bonhams To Hold Big Sales At The Venetian In Las Vegas

King Fahd International Airport managed sees 7% traffic growth

New Gulf Air Chief Executive officially announces review to define airline’s future business model

Religious tourism in KSA expected to generate USD 7 billion in annual revenues, stimulate overall growth of tourism sector

Live the life of luxury in Dubai’s designer hotels

Steve Jones accepts role of General Manager at the Cotswold Water Park Four Pillars Hotel

New business network partner joins Etihad Guest loyalty programme

Adventura launches new website to support re-Brand

New winter schedule offers greater flight frequencies

Emerald Point Marina remains open despite low lake levels

Cornell's School of Hotel Administration partners with HVS on South American Hotel & Tourism Investment Conference

Maserati Releases New GranCabrio Ahead of Frankfurt Show

Perrelet Watch Event At The Lussori Store In Carmel-By-The-Sea, CA

WTTC launches 'Call for Entries' for 2010 Tourism for Tomorrow Awards

Travel Daily News to launch online business TV service courtesy of yBC.tv

Pegasus Solutions launches industry data reports

NBTA Convention will result in economic impact of $330 million over five years

Virgin Atlantic becomes first airline to implement joint e-ticketing with Eurostar

Sandals Resorts purchases Four Seasons In Great Exuma

Abu Dhabi Airports Company honours summer student ambassadors

Four Star, Five Star, Does It Matter?

Luxe Links Around The Web, 08/26/09

Christie's To Store Fine Art In Brooklyn

Scott Storch Finally Loses His Miami Home

Absolut Chooses The Flavor Of Boston

Anybody want a X-Bow? Track Toys Sitting Unsold at Austrian Factory

Lexus Scrambles to Meet Demand for New Luxury Hybrids

$600,000 Violin left in NYC Taxi-Cab Returned to Korean Prodigy

Marni Pierced Wool Bag, Handbag of the Day

A Spa a Man Can Love?

Meet HENK, the $20,000 Suitcase

Isleview Place, Estate of the Day

Ernst Benz Chronoscope Limited Edition Watch For John Varvatos

Diamond Jewelry Rentals For Thrifty Brides

Sandals Picks Up A Four Seasons Resort

Green Awareness Up, But Travelers Unwilling To Pay Extra

Ancona Launches New Flagship ISA 120 Megayacht

Chocolate High Tea in Cape Town

Luxist Drives the 2009 Mercedes-Benz G550, and it Makes Us Glucklich

Bovet Trilogy Three-In-One Watch For Only Watch 2009

The Aston Martin One-77 has Overdosed on Low and Mean

Chinese travellers’ love to surf the ‘Net

Singapore concluded new Open Skies Agreement

Corporate Travel Professionals gather in San Diego to discuss industry advancement

Singapore chosen as host to new chanel concept boutique

Utell® Hotels & Resorts Sees a Further 35% Increase in Number of Hotels Accepted into Global Corporate Travel Programs

Liverpool awarded key green business tourism award

Rotana Opens the Al Marwa Rayhaan in Saudi Arabia

Travel Indochina nominated for Responsible Tourism Awards 2009

New appointment at Sunset Resorts Jamaica

American Airlines Admirals Club Lounge continues 70th birthday celebration

Egencia introduces powerful new package of solutions

Mary J. Blige and Gucci Partner On Charity Watch

Mini Celebrates 50th Anniversary with Coupe Concept

New York City's Skinniest House On The Market

Usain Bolt Shops for a Ferrari

TechArt Offers New Enhancements for the Porsche Cayman & Boxster

Valentino Paillette-Embellished Tote, Handbag of the Day

Whisky Collection Of Over 3,000 Bottles To Go Up For Auction

Top Class Turboprop: The Daher-Socata TBM 850

The Television Easel from Restoration Hardware

Franc Vila Fva15 Column Regulator Automatic Watch

Royal Plaza On Scotts Creates Bread Racer

The Spelling Manor Listing Goes Live

Emanuel Ungaro 'Very Hot' Clutch, Handbag of the Day

What Is The Most Expensive Zip Code?

The World's Most Stylish Yachts Set Sail for Sardinia

Converse and Comme des Garcons Debut Chuck Taylors

Montauk Modern, Estate of the Day

Chopard To Provide Special Watches For Libyan Leader Gaddafi's 40th Anniversay On 'Throne'

Loew's Santa Monica Eco-friendly Spa has Soothing Rewards for Guests and Locals

Christopher Guy Coming to Beverly Hills

Review: 2009 Cadillac Escalade Hybrid Platinum Edition

Fine French Restaurant In Toronto Shutting Down

Financial Times To Bring Its Luxury Magazine To The U.S.

Val Kilmer No Longer Selling In New Mexico

Large Jewelry Store Robbery In Laguna Beach

Gucci 'Journal' Evening Bag, Handbag of the Day

Port of Barcelona Gin by Esmeralda Distillery

Porsche Tuners Line Up to Take their Turn at the Panamera

Africa Travel Association announces renewed partnership with World Religious Travel Association

CSR and sustainability in the tourism supply chain

American travelers more familiar with 'green travel' but unwilling to pay more to support it

Portugal announced as ESNEP 2010 destination

Air Europa introduces new routes

Alain Pittet appointed as Regional Managing Director of Congrex Switzerland and Germany

Verdanza Hotel to debut in December

Royal Caribbean International, Celebrity Cruises and Azamara Cruises announce Environmental and Innovative Ship of the Year Awards

Dr. Bender: Frankfurt Airport’s expansion creates growth and jobs

British Airways celebrates 90th anniversary

Park Plaza Westminster Bridge London redefines "Flexible" Meeting Space

BR Online Travel selects XYKA for building its next generation Travel Automation System

Platinum selling pop artist to perform at the grand opening of Chic New Lifestyle Hotel

TAM signs 10 year IT partnership with Amadeus

Frans George Richardson name commissioner of tourism for Dutch St. Maarten

Amadeus unveils website focused on business travel IT solutions and consulting services for North America

Ethiopian Airlines Journeys partners with Redskins Radio Network

Ypartnership appointed agency of record for Select Registry

Europe Shrugs Off Recession In July

Gold Key Awards Finalists Announced

Michael Kors Skorpios Hobo, Handbag of the Day

A Celebrity Yard Sale Goes Country

Skyjet and Ultimate Escapes Make Perfect Combo

Guam's Push To Attract More Tourists

Brian Bosworth in Malibu, Estate of the Day

Louis Vuitton Ladies Tambour Diver Watch

Montana Sapphires To Be Auctioned Off For Special Olympics

Open Table's Top Restaurants With A View

Sunday Real Estate Round-Up, 08/30/09

Linde Werdelin Watches Present The "Test Set" For The Biformeter Curious

Swiss Tuner Sportec Squeezes 400 Horsepower out of the Audi TT RS

Domaine De Luxe, Luxury Rentals In Europe

Rare Galileo Text Up For Auction

Groucho Marx Estate, Estate of the Day

Movado Artists' Series Limited Edition Kenny Scharf Watches

Keith Haring Domino Set by Vilac

The Estate Sale Of Elizabeth Colyear Vincent

Billionaire Auctions Wine For A Good Cause

Trump Continues To Fight Angry Scots

Cheese Heir Gets Estate Back From Young Hedge Funder

Kim Kardashian To Be the Newest Celebrity Scent Seller

Gunmetal Zuma Satchel, Handbag of the Day

Presenting The New Ferrari 458 Italia in all its Glory

Pre- David Yurman Belt for Raffle, Luxist Exclusive

BMW Z4 Gets a V10 Heart Transplant Courtesy of Manhart Racing

Post Falls Contemporary, Estate of the Day

Peter Speake-Marin 1in20 QP Limited Edition Watch

Designer Dreams Up Concept Fila Ferrari Shoes

9ff Announces Limited Run of GT9-R Convertibles for the UAE

Holland & Holland by Overfinch: The World's Most Luxurious Range Rover

Maui Prince Hotel Facing Foreclosure

Betting On The Next Ferrari Model's First Crash

Ramsay Proteges Fare Better Than Ramsay In London Restaurant Survey

Banking On The Bellagio Brand

Lexus Celebrates Twenty Years of Luxury Automobiles

Major Charlotte Construction Project Stalled

Russian Polonsky Eating His Words

Britain’s great res-cape

The world of ambiguous airports

Trafalgar Square top of tourist trail for foreign travellers

Phuket luxury villa transactions THB 3.5b. in H1 2009

Regal expands in China with 5-Star deal in Shandong

Etihad to open new premium lounge at London Heathrow

Celebrity Cruises introduces 'Celebrity Select' flexible dining option

TRAVCO Group International Holding acquires Steigenberger Hotels AG

Premier Holidays’ magix quarter

YooTravel becoming top budget travel site in UK

Hotel Indigo opens property in Durham, NC

Exclusive offer for Air Miles members at Abela this Ramadan

ARTA and ARTA Canada meet with United Airlines

Greece seeks investors for 1 bln eur Crete airport

Fairmont Hotels raise funds for California “Save our Parks” campaign

Wizz Air rescues SkyEurope passengers

Celebrate Oktoberfest in... Prague

Warner Leisure Hotels lays foundations for expansion

Alvear Palace Owners To Expand 'Brand'

Vietnam’s Visionaries: Indochina Land

Are You Prepared?

W Hotels Unveils the Future of Luxury Suites

Daring Diners: British travellers favour local fare over ‘Full English’

Zambezi Airlines signs content agreement with Travelport GDS

RCI Research Measures UntappedTimeshare Resort Supply, Demand

Heffner Performance Lamborghini Murcielago Twin-Turbo

QLOCKTWO Spells the Time

Luxury Golf Cart Seating Provides A Cushy Ride

A Boomlet For Miami's Struggling Condo Market?

Salvatore Ferragamo Mini Vara Capra Shoulder Bag, Handbag of the Day

QLOCKTWO Spells the Time

Heffner Performance Lamborghini Murcielago Twin-Turbo

The Classicist: Cruise like J.P. Morgan in the Corsair Nero for $105 Million

Learn to Ski or Board in North Lake Tahoe this Winter

Lotus Welcomes new CEO with new Special Editions

Hotels.com reveals literary faux pas for holidays

PhoCusWright projects 17% Asia Pacific online travel growth

Travellers optimistic about 2010 holiday plans

BU Professor elected as youngest member of International Tourism Academy

OMA and NH Hoteles open new hotel in the Mexico City International Airport

Business "booming" as gay travel moves into Brighton

Astudo Hotel & Resort Group's innovative campaign

Vi-Spring beds specified on-board Princess Yachts

Air France to offer employees a voluntary redundancy plan

Tropical Sky expands down under - With tours and holidays to Australia

Agoda and Frasers Hospitality Pte Ltd announce online partnership

LAN remodels Mistral VIP Lounge in Santiago

Fairmont Le Chateau Montebello opens new conference / meeting facility

ZUJI Australia removes online travel booking fees

Focus Hotels appoints Travel PR Specialists Bacall Associates

Brazilians ready to explore the Cape

Pegasus Airlines’ new-look website flypgs.com

Experient and CMC form strategic partnership

Jet2.com launches new Blackpool to Jersey link

Royal Caribbean International announces diverse retail lineup

Accor remains firmly committed to expansion in India

Aloft Dallas downtown opens in a revitalized former railroad depot

Expedia reinforces its commitment with its partners through the supplier summits

Air France KLM leads Dow Jones Sustainability Index Airline Sector

SWISS teams up with The Peninsula Hong Kong

Review: 2009 BMW 335d, Performance and Fuel Economy

Daymond John On The Future of Bling

$28 Million Superjet Made in Siberia

Accidental Destruction of Banksy Art

Messy Divorce Leads To Listing Of Kiddington Hall

Will A Beatles "Butcher Cover" Sell For A Price Set By John Lennon?

Sally Hershberger Intros Luxe Layers Hair Stying Gel

Keep in Tune with the Novitec Rosso Ferrari 599 GTB Fiorano

Alfa Romeo Says It's All in Your Jeans

Calling All Cognac Experts, Answer This Question

Get Used to Shorter Spa Treatments (for Now)

Valentino Buisson Rose Tote, Handbag of the Day

The Unique Collections Of Severin Wunderman Up For Auction

Vincent Van Gogh Dutch Caramel Vodka

A Hundred Years of Men's Style

St Pauls, Estate of the Day

Dior Christal Tourbillon Diamonds And Rubies Watch

Queen's Silver Jubilee Chess Set from Geoffrey Parker

Italian Crystal Lighting from Masiero

European hotel prices increase for the first time since May

Hotels.com loyalty study shows many programs fall short

Hurricane season peak day approaches

ACTA encourages Air Canada to continue recognition of the agencies value

NTA and IATO form partnership

Inaugural Gulf Air flight arrives in Baghdad

Air Miles unveils bonus air miles campaign

Barcelo Hotels & Resorts joins the Choice Privileges Rewards Program

Classic British Hotels implements RTSuite to manage online sales

Eight Hotels has launched Eight Residences

Etihad Holidays launches Eid breaks programme

Iceland Express increases its London schedule

Hotels.com partners with WeddingBook

Ryanair raises fee charges for check in bags and sports equipment

Cyprus Airways goes live with Mercator’s CRIS

Rin Grand Hotel, Bucharest : 250 rooms to be turned into office spaces

Quest Apartments to add $6m. a year to Mackay economy

Tourism Portfolio expands into Africa

Greys of London entered into a business partnership agreement with WEA

The ‘world’ of meetings and incentives choose to exhibit at EIBTM 2009

Mediterranean’s newest luxury resort Borgo Egnazia Hotel-Villas-Golf-Spa

The UK’s only LGBT travel publication goes quarterly

Warner Leisure Hotels is awarded four stars and rosettes by the AA

Four Seasons Launches Online Lifestyle Magazine

The Fashion Statement: Hoof It

Lexus Teases new LF-Ch Concept Hybrid Premium Hatchback for Franfurt Show

Robert Isabell Auction

Mercedes-Benz to Unveil Vision S 500 Plug-in Hybrid Concept in Frankfurt

Forbes' List of 'Billion Dollar Donors'

Au revoir, Cafe des Artistes

Leibovitz Deadline Passes, Nothing Happens

Unique Tax Changes for the Rich in Connecticut

Kirkland Ranch Winery Has A New Life As A Custom Crush Facility

McLaren Unveils All-New, All-Conquering MP4-12C Supercar

Stay At The Wynn, Play In The Sky

Mercedes' latest Flagship Supercar SLS AMG Appears Online Ahead of Frankfurt Debut

Madoff Yachts To Be Auctioned Off

BMW Catching up to Lexus in Luxury Car Sales

Fendi Peek-A-Boo Tote, Handbag of the Day

Leica Unveils Next Generation M9 & X1

Ritz-Carlton Atlanta Celebrates Its 25th With Redesigned Foyer, Lobby & Lounge

Mackage Opens First Retail Store, Chooses NYC

Dilling House, Estate of the Day

Airlines all over the globe post big ancillary revenue gains

?ow Americans plan to vacation this year

Airline on-time performance improved in July 2009

Off Piste and Avalanche Awareness Tour returns to the UK

Geotourism makes its mark on Portugal

New campaign to promote the Azores Islands

Disruptions and cancellations on the Jet Airways network

IHG opens its second hotel in Vietnam

Seven Barcelo Resorts in Mexico attain Green Globe Certification

St. Maarten attracts meetings & conferences

Harbour Hotel & Residence in Dubai joins Marriott International portfolio

ebookers.com launches innovative hotel functionality

Thomson launches excursions website

Air Arabia and Travco Group to launch new low cost carrier in Egypt

Corporate travel leaders gather in Canberra

TUI Travel chief in hot seat at WTM

The Siegel Group acquires distressed St. Tropez Hotel in Las Vegas

First delivery of luxury Phoenix CRJ

Moscow's Iconic Hotel National joins the Luxury Collection Hotels & Resorts

South african airports get set for FIFA World Cup 2010

Vacation.com honored with two travel weekly 2009 Magellan Awards

AVIAREPS appointed by CheapTickets.de

TCEB - Bring Thailand as the best exhibition destination of ASEAN

.travel heading to Las Vegas for THETRADESHOW

Istanbul Tourist Areas SafeDespite Flooding

Legal Battles Ahead For Starwood Capital

Spain Suffers More Than European Neighbors

IHG Launches Price Optimization Module

Betsey Johnson To Design Plaza Suite

Ally Sheedy Lists Her New York Apartment

Dubai Launches New Luxury Metro, Seeks Riders

The Search For Missing Moon Rocks

Is It The End For Dubai's World?

The Fashion Statement: The Crop of the Season

Maltese Falcon Wins Perini Navi Cup

South Africa's "King Of Teaze" Puts Home Up For Auction

Thom Browne's Attache Case from Samsonite, Handbag of the Day

Marc Newson's Pricey Outerwear

PACT Luxury Makes You Feel Good

The Fashion Statement: Crotch Watching

Price Collier Estate, Estate of the Day

Blancpain 500 Fathoms Releasable Version Watch Gets Shown

The 1980s Redux at LAN Club in Shanghai

Mercedes-Benz Celebrates Fashion & Car Design

The Classicist: At the Fairmont Algonquin

The Fashion Statement: What is one Luxury You Won't Give Up?

Nikki Beach Turks and Caicos Closes

The Fashion Statement: Vivienne Tam's Digital Designs

Guardia de Corps first member centre in Spain to join HCCE

Kuoni reveals new India, Nepal, Bhutan and Tibet brochure

High school algebra teacher simplifies airline luggage equation

IHG names Alvaro Diago as COO of merged Latin American and Caribbean region

Strategic alliance between The Gilman Group and K2 Global Communications

Datalex continues to deliver business flexibility to aerlingus.com

Kingley announce launch of Travel Press Awards

Rydges Hotels and Resorts Cairns partners with Cairns Fertility Centre

Wizz Air increases frequencies from Cluj-Napoca

bmi wins Best Short Haul Leisure Airline in Conde Nast Readers’ Travel Awards

Event organisations line up to champion industry priorities

Continental Airlines; New benefits to OnePass Program

2009 World Tourism Award honorees

Jet2.com launches new route to Madeira for summer 2010

Travel & Tourism: The Day After - “Turning Crisis into Growth”

Hotel Indigo unveils first LEED Gold Property in Athens, Georgia

ZUJI awarded 5 Stars for medical insurance

A new guide to airline e-services

STR forecast: Projections hold steady

NH Hoteles, Hesperia To Merge

Vail Resorts Names Paul Toner Hospitality Chief 

Corinthia Hotels Details Ongoing Initiatives

ILFC: U.S. Lender Sentinment Cautious

Dinner In The Sky Takes Paris

Art Dealer Sells at Top of Bubble, Then Does Something Strange

Bottega Veneta Twisted Karung Bag, Handbag of the Day

Orbita Avanti 8 Watch Winder Cabinet

New Cocktails from Ketel One

Frank Sinatra Wine Launches

Cameron Mathison In New York City, Estate of the Day

David Yurman Joins The iPhone App Crowd

"Road Show" Package at Litchfield Hill's Rock Hall

The Fashion Statement: Shop Like Europeans

New Art Is Emotional, Old Is Intellectual, According to New Study

Bugatti Unveils Galibier Concept Sedan at Exclusive Owners Event

Hotels are the new terror target, says report by STRATFOR

Business Travel is a key driver of revenue generation

U.S. Pipeline Shrinks 2.5% Since July

Study Reveals ROI Of Business Travel

The Fashion Statement: Bryant Park Tents, the Spectacle

Fashion Week - Elie Tahari Spring 2010

Welcome Bruce Willis to the Neighborhood

First Annual Ferrari Hamptons Rally This Weekend

Art Market Turning? Autumn to Confirm or Deny

Yves Saint Laurent's Moroccan Hideaway Up For Sale

Another Real Housewife In Real Estate Trouble

1938 Auto Union Type D and Others Fail to Sell at Bonhams

Everest Gigayacht Offers to Beat Abramovich by 100 Ft.

Big Robbery At London's Graff Jewelers

Suzanne Somers Drops The Price In Palm Springs Again

New Law to Prevent Gallery Auctions in New York

Boston's Yacht Haven Up For Auction

Maltese Falcon Reportedly Sold for $100 Million

Wine Thieves Walk Off With Pricey Bottle

Michael Broadbent Sues Over Billionaire's Vinegar

Swiss Watch Sales Plummet Q1 2009

Maltese Falcon Superyacht Gets a $40 Million Price Cut

Jay Leno Reportedly Orders the $2 Million Bertone Mantide

Half-Finished London Hotel Project Goes Into Receivership

In an Art Slump, Graffiti is Free

Florida Condo And Homeowner Associations Filing Chapter 11 As A Last Resort

Hawaii, Land Of The Millionaires?

Kate Moss to Sign $80 Million Deal with Simon Cowell

Is Escada Facing The End?

Win Sally Hershberger Hair Care Or A Free Haircut

Revisiting Chateau Du Lac, Estate of the Day

A. Lange & Sohne Datograph Perpetual Grey Dial Watch

The Deep Luxury of Simplicity at Hacienda San Lucas in Honduras

Stars Design Jewelry For Good Causes

Strong relationship between a company's investment in business travel and its profitability

Are Brits really too polite to complain?

Irish hotel prices drop 26% - steepest fall of all major European countries

Business Events in Tasmania up 33%

Fiji’s international visitor arrivals surge in July

NCL to convert to all-electronic cruise documents

Singapore Changi Airport welcomes Kingfisher Airlines

Results for Prague consistently gloomy

Sheraton Hanoi Hotel ranked one of the top 10 best conference hotel for Asia

JetBlue and Lufthansa to begin codeshare operations

Emirates and V Australia announce code share agreement

DIA sets record for busiest month

IAC bolsters fleet of private jets

A solid month of expansion for Pullman in Asia

BAE Systems and Quest International UK set new cabin air standards

Responsible travel workshop in Crete

100th cadet pilot joins Etihad flying programme

Flybe announces even more routes for early summer 2010

Lufthansa Technik extends component support for Wizz Air

5-Year U.S. RevPAR Forecast Signals 2011 Upturn

U.S. Demand & RevPAR, Past & Future

Hawaii Fairmont Taken Over By Lender

Vegas' CityCenter3 Months From Opening

W Appoints Music Director



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Mobile Marketing, Distribution Is Here

Mobile Marketing, Distribution Is Here By Max Starkov -- Hotels, 8/20/2009 9:58:00 AM Back in September 2001, HeBS presented an article titled “Wireless in Travel and Hospitality: Hype or Necessity?” Today, just as in 2001, the media hype on anything mobile has not eased up. Hoteliers are rightfully confused about the real impact of the mobile Internet and about the importance of the mobile distribution channel in hospitality. Eight years later, we revisit the analysis and recommendations we made back in 2001, offer an update on industry best practices, and provide hoteliers an action plan on mobile marketing and mobile channel distribution. How Big is the Mobile Marketplace? The mobile Internet is a reality: 3G (broadband wireless services) is the standard wireless technology, G4 (much faster than 3G) is already offered in the U.S., and smart phones like the iPhone, BlackBerry, Treo, LG, etc. are a part of everyday life. Mobile devices are truly ubiquitous, and mobile users expect instant access to information—as well as an Internet experience that rivals the one via traditional PCs and laptops. A significant number of cell phone subscribers have access to the mobile Internet and use some kind of data service such as texting, email, Web browsing, etc. Worldwide mobile communications usage has increased dramatically since 2001: • The number of cell phone subscribers has surged nearly 25% annually for the past eight years. • Mobile penetration stood at 12% in 2000, and has grown to reach over 60% in 2008. • There were 4 billion cell phone subscribers worldwide at the end of 2008, according to the United Nations International Telecommunications Union (ITU) – compare this to less than 1 billion in 2002. • Around the world more people use their mobile phones than PCs to access the Web because mobile phones are cheaper and easy to carry around ("constant presence"). What is the situation in the U.S.? The number of mobile phone lines has already surpassed the number of land lines in the U.S. More than 90 percent of the U.S. population has a mobile device of some sort. US Mobile Phone Subscribers 2008-2013 Year millions Penetration % 2008 270.3 88.9% 2009 280.8 91.4% 2010 291.2 93.9% 2011 298.4 95.2% 2012 302.0 96.1% 2013 308.7 96.7% eMarketer, May 2009 New research from EyeforTravel shows the average number of Americans who browsed the Internet via their mobile devices grew by 61% in 2008 vs. 2007. eMarketer estimates 26.3% of mobile phone subscribers will log on to the mobile Web at least once per month in 2009, for a total of 73.7 million mobile Internet users. Why Should Hoteliers Care? The promise of "immediate, anywhere and anytime" Internet access, instant information and transaction capabilities, location-based services and personalization are the key advantages of the mobile Internet. A recent Nielsen Mobile poll found that in 2008 only 9.2 million U.S. mobile subscribers purchased goods or services with their handsets. Yet today, mobile customers are much more at ease with the idea of m-commerce. How serious is the demand for mobile services in the travel space? A recent report by PhoCusWright projects mobile bookings to reach $160 million in 2010 alone. Sixty-seven percent of travelers and 77% of frequent business travelers with Web-enabled mobile devices have already used their devices to find local services (e.g. lodging) and attractions. Another poll by Harris Interactive, conducted April-May 2009, shows that 71% of U.S. adults felt that it was safe to make a purchase via a mobile phone. Forty-three percent of respondents are willing to purchase hotel rooms and 40% tickets for travel via their mobile devices. In other words, hotel guests—past, current and potential—are increasingly becoming mobile-ready, and hoteliers have to respond adequately to this growing demand for mobile services. This is the reason why all major hotel brands, travel suppliers and OTAs have mobile Internet initiatives in place, including mobile brand websites, mobile applications, including iPhone apps, m-CRM and mobile marketing. The Future is Already Here: Location-Based Mobile Services (LBS) Location plus personalized services are not only the essence of the mobile Internet, but the very definition of what travel is all about. Location-based services (LBS) are based on the unique ability of the mobile Internet device to determine its exact location by using GPS, and then to use that knowledge to perform functions, provide information, suggest activities, check out if friends are in the neighborhood, etc. eMarketer estimates that there were 63 million location-based services (LBS) users worldwide in 2008, and expects this number to reach 486 million in 2012: Year LBS Users, millions % Change 2007 18.9 - 2008 61.3 224.1% 2009 134.0 118.8% 2010 215.3 60.7% 2011 329.0 52.8% 2012 486.0 47.7% Ultimately, the location-based services’ success is closely tied to addressing existing and significant privacy concerns. CTIA, the international mobile industry organization, has already issued guidelines addressing user notice and user consent. Location-based services have already greatly improved the travel consumer experience. These mobile services are expanding in use and popularity among travelers who expect to receive services such as mapping, navigation services, city guides, etc. upon arriving at the destination. For example, a traveler approaching New York City and using LBS can obtain information on the city's main tourist attractions, Broadway show times and ticket availability, exciting events, hotel information and promotions. They may plan or adjust existing travel plans, as well as make reservations via the LBS-equipped mobile device. Furthermore, if they are browsing a neighborhood such as the West Village in Manhattan, they can easily search for the nearest Italian or sushi restaurant, read customer reviews, select a place, and make an instant reservation. LBS also allows guests at large hotels and resorts to be notified of new and unscheduled performances, dining promotions, cancellation of events, and new special offers (i.e. 2-for-1 seafood buffet, 25% off day trips, $50 off spa treatments, etc). These services not only provide useful information to hotel guests, but allow good hotel marketers to sell auxiliary services and do ad-hoc promotions. In addition to these “conventional” services, new types of LBS are already here: services like buddy beacons and friend-finders help travelers and pub hoppers alike hook up with friends who happen to be at the travel destination or in the neighborhood. Location-based services are poised to become a great marketing tool in the hands of pro-active DMOs, resorts, hotel and restaurant chains, and tourist vendors. What Should Hoteliers Do? What are the "killer" applications for the hospitality space? What are the mobile services that will allow hoteliers to take full advantage of the exploding mobile channel? Over a third of travel companies will be investing in mobile this year (EyeForTravel). Here at HeBS, we believe that the following mobile Internet services and applications will make the biggest impact in hospitality over the next few years. Mobile Hotel Websites A word of caution: the mobile Internet is not wireless access to the conventional Internet. The mobile Internet does not merely duplicate the traditional Web. Many retailers and travel companies who literally "translated" their conventional websites for the wireless world failed to achieve any significant usage and conversions. Why? The mobile Internet adheres to different rules than the conventional Internet. Mobile users have even shorter attention spans. They have less time to browse and are often on the go. Slower speeds, yet to be perfected mobile browsers, smaller displays, limited data-input capability (e.g. the number of keywords that may be typed in a search), multi-step booking and information retrieval processes are some of the limiting factors. Imagine trying to squeeze your wide-screen hotel website, designed to fit screen resolutions at 1280x1024 pixels and above, onto the tiny screen of a mobile device. Our analysis shows that more than 90% of mobile users access the hotel website via mobile devices with screen sizes of 320 x 480 pixels. Accessing a “conventional” website via a mobile device, even the latest iPhone, often results in an undesirable user experience: the inability to find information needed, and a predictable outcome of abandoned websites and reservations. To solve this issue, hoteliers should offer a mobile website specially designed to provide an excellent user experience in a mobile environment. Mobile users demand mobile sites that download fast, provide short and concise textual content with no fluff, minimalistic visual content, and navigation that is straight to the point. Efficient and simple navigation is of particular importance so people can easily find short descriptions of hotel amenities and services, maps and directions to the hotel, a toll-free phone for information and reservations, and an easy-to-use, basic booking engine. The economy and budget limitations are no longer an excuse for lacking an inexpensive mobile-ready hotel site. Designing and building a “starter” hotel mobile site can be fairly inexpensive: from $495 for a 4-page starter site to $1250 for a 10-page mini-site. Many of our clients have some type of m-commerce site: from mobile-ready starter sites and more comprehensive mini-sites, to full-blown m-commerce sites for multi-property hotel clients. A recent Internet Retailer survey found that 7% of online retailers already had an m-commerce site in late 2008. Having a mobile hotel site, due to the nature of location-based and in many cases impulse-driven services the hospitality industry provides, has become a priority. Here are the typical hotel mobile site features being implemented today: • Multi-property hotel companies and brands - automatic detection of mobile browser access, ability to search and book hotels by location, bookable special offers, interactive maps and directions to the property, area attractions information, reward program login for quick reservations and account information, Omniture or other enterprise analytical tools to track traffic and conversions, special 1-800 numbers to track mobile phone reservations, etc. • Single property hotels and resorts can start with a simple 4 to 10-page mobile mini-site, featuring code allowing the mobile device to automatically detect the mobile site. Information on this mobile site should include the hotel’s contact information (email and phone number), reservation information with a link to the mobile version of the booking engine or a simple reservation request form, a description of the hotel’s main services and amenities, information addressing the main customer segments, and an interactive map and directions to the property. HeBS tracks traffic and conversions on mobile sites via Omniture and uses a special 1-800 phone functionality to track mobile site calls and conversions. Case Study: Browsing on hotel mobile websites is becoming more and more popular among mobile customers. Number of mobile site visits January-July 2009: Regional midscale hotel brand 79,500 Multi-property resort company 22,279 Regional multi-property hotel company 14,379 Boutique hotel in San Diego, CA 4,286 Full-service hotel in Seattle 1,891 Luxury spa resort in Florida: 9,917 Mobile Booking Functionality Enabling reservations via the hotel mobile site is another very important, though more complicated, issue. Today all major hotel brands’ mobile sites have booking capabilities. Independent hotels and resorts are usually at the mercy of their third-party PMS or booking engine vendors. Unfortunately, only a handful of these vendors have developed mobile booking capabilities, most recently SynXis and InnLink. To facilitate mobile reservations due to the mobile devices' limited functionality for data input, secure customer profiles need to be stored either via the hotel mobile site, the mobile booking engine vendor, or a subscription to specialized m-commerce digital wallet services. For example, for the major hotel brands, the reward program guest ID number should be sufficient to pull up all customer data and preferences needed for a hotel booking. The property selection, arrival date, number of room nights and number of rooms, all selected from easy to use drop-down lists and calendars, should be the only missing parameters. Independent hotels and resorts can either use a mobile engine from their third-party booking engine vendor or, for the time being use a simple reservation request form. Today, either way is correct, since the majority of mobile reservations for independent hotels and resorts come from the mobile site’s toll-free telephone number. HeBS’ research shows that as much as 8 out of 10 mobile reservations come via the special 1-800 from the hotel mobile site, and only 2 are “true” mobile reservations. Case study: Multi-Property Hotel Company: Bookings via the mobile booking engine and the special toll-free reservations number, January-July 2009 Mobile Booking Engine Mobile Toll-Free Phone Total: Number of bookings 161 650 811 Room nights: 270 1080 1350 Revenue: $32,100 128,400 $160,500 During the same period, the mobile site had a total of 78,953 mobile visitors. Therefore, the conversion rate was approximately 1%. Naturally, as mobile reservations become more widespread and the comfort factor increases, hotel mobile sites will have to offer mobile booking functionality. M-CRM and Customer Service M-CRM or mobile CRM will rule the mobile Internet. Customer relationship management (CRM) and mobile services were meant for each other: mobile devices are constantly present, always on and usually used by only one person. Hence, using the mobile space to provide intelligent, unobtrusive and highly personalized services convinces customers that this is their service. Custom-tailored services and offerings, based on knowing your customers, matching customer preferences, and predicting behavioral techniques are only part of personalizing the customer service in this space. Here are only some of the m-CRM and customer service initiatives possible, already in use by many of the major U.S. airlines, and some of the hotel brands: o Reservation confirmation text messaging o Pre-Arrival texts (up-selling opportunity; reservation reminder; value add - e.g. what will the weather be during your stay, events and happenings at the hotel or in the neighborhood, etc.) o Post-stay texts with short guest satisfaction surveys o Text Alerts: weather alerts, airport delay alerts, traffic alerts (construction on a main highway into town, etc) When conceptualizing and delivering m-CRM, hoteliers have to tackle serious issues like data security, privacy concerns, how to make services and applications non-invasive, and solicit customer opt-in and consent. M-Lists: Opt-in Customer Mobile Text List Creation Text messaging is huge and growing. In 2008, over a trillion text messages were sent worldwide, and on average there were 357 texts vs. 204 phone calls/per month per cell phone subscriber. Unlike email marketing, which is free, unregulated (except the toothless CAN SPAM Act of 2003) and susceptible to massive abuses in the form of unsolicited spam, mobile text marketing has to overcome two very serious obstacles: • Mobile users, all of them burned by the email spam experience, are vehemently guarding their privacy and protecting their cell phone/PDA numbers. People are willing to share their email with just about anybody, while entrusting their mobile number only to close friends and relatives. • Wireless carriers are taking the privacy of their subscribers very seriously and reacting fiercely to any attempts of cold calling or unsolicited text campaigns. Therefore it is not an easy task for the hotel to create an opt-in list of existing guests and potential customers’ cell phone numbers (m-list). These guests would have to provide the hotel with explicit consent to receive special promotions or event announcements via their mobile devices—many people are wary of this. How should you create and expand the hotel m-list? Here are some techniques and approaches to solicit opt-ins for the hotel’s m-list, all of which require a very carefully thought-out solicitation of the mobile user’s consent: o Guest check-in/check-out solicitations o Website sign-ups o Interactive sweepstakes, contests, games that require the input of a cell phone number or sending a text message to a shortcode o Mobile barcode coupons and initiatives o Social media initiatives o Quizzes and polls Mobile Advertising eMarketer projects that mobile advertising will rise from $648 million in 2008 to $3.3 billion in 2013. This year alone marketers will spend $760 million in mobile advertising (+17.3%) and almost a billion dollars in 2010 ($995 million or an increase of 30.9% vs. 2009). Forrester projects mobile marketing to grow from 2009 through 2014 with a CAGR (compound annual growth rate) of 27%, second only to the growth rates projected in social media. Mobile advertisers should take into account several unwritten rules that differentiate the mobile space from general online advertising. Mobile advertising should: o Deliver real value that goes beyond price o Provide real convenience for the mobile travel consumer o Be conceptualized in a way that puts the mobile travel consumer in charge Many “ugly” advertising approaches from the e-commerce world, such as pushy, “in your face” advertising campaigns, cold calling in the form of unsolicited email marketing, “bait and switch” type of paid search campaigns, etc. should be discarded once and for all. These advertising formats will never work in the mobile space due to the existing overt hostility toward any intrusion in customer privacy by both consumers and mobile carriers. What are the mobile marketing formats that are of particular interest for hoteliers? In our view there are 4 areas of interest for hoteliers: 1. “Traditional” Mobile Advertising This includes proven advertising formats from the non-mobile Internet world: sponsored mobile search listings (e.g. Google mobile ads), mobile banners, and mobile barcode-type of advertising initiatives. Due to space constraints, creating short but appealing marketing messages is a challenge with both the mobile search and display formats. Mobile barcodes, similar to Japan’s very popular QR code, are already becoming part of the marketing mix of retailers worldwide. Case Study: Google Mobile Ads More and more people are browsing the mobile Internet via their mobile devices and are being exposed to Google mobile ads, which results in visits to the hotel mobile site or reservation calls via the 1-800 number. Here are the Google mobile ad views/impressions for sample hotels across the U.S. from January-July 2009, which constitutes a significant increase of 35%-50% vs. the same period of 2008: Full-service hotel in San Francisco 2,878 Casino hotel in Nevada 24,977 Boutique hotel in Los Angeles 5,031 Golf resort in Arizona 2,064 Luxury spa resort in Florida 4,463 Hoteliers have to be prepared to work with conversion rates and campaign tracking technology that are different from the Internet world. Website analytical vendors like Omniture and ad delivery and tracking technology vendors like DoubleClick have already deployed mobile campaign and conversion tracking technology. For example, DoubleClick Mobile provides full compliance with Mobile Marketing Association (MMA) standards, reports on impressions, clicks, jump pages and third-party metrics, dynamically displayed ads, and handles custom executions for jump pages - coupons, media downloads and more. 2. Location-Based Services (LBS) LBS-based advertising is a “hot” new area where m-marketers are already testing interesting initiatives to promote businesses to travelers based on their physical location. LBS-based advertising includes a wide range of marketing formats and options that have one thing in common: advertising is tailor-made to fit the concrete GPS location of the mobile user at any given time. Examples include offering discount coupons for the closest Starbucks, special pre-fixe dining at a nearby restaurant, and banners for businesses based in the vicinity. Imagine the impact LBS-based advertising could have in hospitality, which is location-based itself: from “beaming” deals for hotels at the next exit to travelers on the interstate, to offering 2-for-1 drinks at the hotel bar to hotel guests or passers-by, to giving $50 off all massages for walk-in guests to come to the hotel spa within the next hour. For example, HotelPal, a new app for iPhone, takes your physical location via GPS and then shows you all the hotels in your vicinity including rates and special offers, and provides booking capability. 3. Mobile Text Marketing There are two approaches for mobile text marketing: 1) to the hotel’s own opt-in m-list, or 2) to “rented” m-lists. Similar to email marketing to the hotel’s own email list, the preferred and recommended m-marketing approach is to target the hotel’s own opt-in m-list. Once the hotel addresses the privacy and customer consent issues as discussed above, and generates an m-list of opt-in cell phone subscribers, the next logical step is to conceptualize the text campaigns and decide on their frequency. Providing real value and building expectation should be the underlying considerations. Text marketing to “rented” m-lists is not considered best practices, similar to renting email lists. With rented m-lists there is an additional aggravating factor, which is the extra sensitivity of mobile users about privacy issues. Here are sample text message marketing campaigns: • M-Coupons – e.g. discount coupons for a free drink at the bar, 10% off a reservations, etc. • Sweepstakes – e.g. text “sweeps” to a shortcode and enter our Free Room Giveaway • Contests • Interactive games 4. Mobile Applications Mobile applications or “apps” have exploded in popularity with the introduction of the first iPhone. Apple boasts over 50,000 applications (both free and paid) that people can download via the iPhone Apps Store. BlackBerry has a similar apps storefront with a growing number of apps. From interactive maps, to Frommer’s and Lonely Planet travel guides, restaurant and hotel reviews, to flight status, personal tours and currency exchange calculators, there are apps for practically everything. A number of hotel brands have launched their own apps. For example, Omni Hotels’ new free iPhone application enables iPhone or iPod touch users to book hotel rooms, search rates and reservations and receive special offers directly through the app. The app gives full access to Omni's mobile site, and includes features like mobile check-in and loyalty account sign-in. Here are just some of the intriguing downloadable apps currently available for hospitality and travel: • Interactive games themed around a travel brand, destination or type of travel: cruising, foreign travel, family travel, etc. • Interactive contests • Apps sponsored by travel/hotel brands • Personal tours of a city/destination (e.g. tour starts/ends at your hotel or resort) • Interactive games where the hotel/resort is at the center of the activity Mobile apps are good branding tools, though not many hotel companies can afford the expense in this economic environment. Application development costs vary, but can start from $25,000 for an app that people would want to download. Conclusion When HeBS released the article “Wireless in Travel and Hospitality: Hype or Necessity?” in September 2001, no one could foresee how big the mobile channel would become. Luckily, many of our predictions materialized, some beyond our most optimistic expectations. The mobile Internet is already here. Mobile marketing allows hoteliers to take advantage of a unique marketing and distribution medium where mobile services, marketing messages or applications are delivered via a very personal device (e.g. your cell phone or smart phone). This creates an additional responsibility for m-marketers to “thread carefully” and strictly adhere to best practices and standards due to the highly sensitive privacy concerns of mobile users and wireless carriers alike. Travelers are already using their mobile devices to plan and book travel and hotels. Even mobile sites of small, single properties are being visited by thousands of mobile customers. Some travel and hotel companies are already taking advantage of the growing mobile traveler population and generating incremental revenues from their mobile sites, marketing and apps. What can hoteliers do in the remaining months of 2009? An excellent first step is to create a mobile site, which by default is the “gravitational” center for all future marketing efforts: from text messaging and Google mobile ads, to mobile sweepstakes and applications. As discussed in this article, budget limitations are no longer an excuse for lacking an inexpensive mobile-ready hotel site. Launching Google Mobile ads as part of a comprehensive search marketing strategy is another natural step. Also, start soliciting sign-ups to the mobile opt-in list (m-list) on the website via hotel email marketing campaigns, social media initiatives, interactive sweepstakes and contests. What should hoteliers plan for 2010 and beyond? Location-based services, m-CRM and mobile apps are initiatives in need of careful planning, sophisticated technology, and a better economic environment. Even so, hoteliers should start thinking about how to incorporate these initiatives in the upcoming years. Consider seeking advice from a mobile-ready, full-service hotel marketing and direct online channel strategy firm to actively help you take advantage of the mobile channel one step at a time. Learn which mobile marketing formats make the most sense for your hotel and how to implement latest trends and best practices in your mobile Internet marketing efforts so you can realize respectable ROI and incremental revenue growth. About the Author and HeBS: Max Starkov is Chief eBusiness Strategist at Hospitality eBusiness Strategies (HeBS). HeBS is an award-winning, full-service Internet marketing and Direct Online Channel Strategy firm, strictly dedicated to the hospitality and travel verticals. Having pioneered many of the "best practices" in hotel Internet marketing and direct online distribution, HeBS specializes in helping hoteliers profit from the direct online channel and transform their websites into the hotel’s chief and most-effective distribution channel, establish interactive relationships with their customers, and significantly increase direct online bookings and ROIs. Visit us online at www.hospitalityebusiness.com A diverse client portfolio of over 500 top tier major hotel brands, luxury and boutique hotel brands, resorts and casinos, hotel management companies, franchisees, independents, and CVBs has sought and successfully taken advantage of HeBS’ hospitality Internet marketing expertise. Contact HeBS consultants at (212)752-8186 or info@hospitalityebusiness.com . Note: Max Starkov will present the session “Mobile Marketing in Travel & Hospitality: The Future is Already Here - An Action Plan for the M-Marketer” at the upcoming EyeForTravel’s Mobile Strategies for Travel USA Conference, September 16-17, 2009 in Chicago. Talkback » SUBMIT FEEDBACK Great article good work. Our sur.... 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